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CHAPTER PLAYBOOK

Chapter Communications Programs


The Chapter Communications Program is designed to keep Chapter Leaders and Staff up-to-date on the latest information available to empower their success. This program consists of six communications channels, which include the Chapter Leaders Blog, Chapter Leaders Webinars, Cohorts Calls, President’s Circle Calls, IFAPAC Chairs Meetings and Grassroots Chairs Meetings.

The Chapter Leaders Blog contains the latest news and information for Chapters, including updates on advocacy, membership, marketing, programs/services, surveys, links to Chapter resources, Chapter reporting requirements and on-demand webinars. Subscribers can choose to receive blog updates on an instant, daily, weekly or monthly basis.

The Chapter Leaders Webinars occur on the first Thursday of each month at 4 p.m. Eastern, and updates Chapter Leaders and Staff on important information on NAIFA membership, programs and Chapter requirements.

The Chapter Cohorts Calls occur monthly with the Chapter Services Team, the Cohort’s FLEX Team Liaison, and the Chapter Leaders and Staff of each Cohort. These calls begin with a brief staff update, followed by a facilitated discussion by the FLEX Team Liaison on pertinent issues, as determined by the Chapters in the Cohort. Staff prepares and disseminates notes on the discussions, following their conclusion.

The President’s Circle Calls occur throughout the year and are facilitated by the NAIFA President as a town hall opportunity for discussions with Chapter Presidents, and are promoted directly to them.

The IFAPAC Chairs Meetings occur the third week of each month on a regional basis to discuss fundraising efforts, compliance issues, development, ideas, success stories, metrics and outcomes; ensuring that all Chapter IFAPAC Chairs have the latest tools and information to support their success.

The Grassroots Chairs Meetings occur the fourth week of each month on a regional basis to discuss relationship-building, development, ideas, success stories, metrics and outcomes; ensuring that all Chapter Grassroots Chairs have the latest tools and information to support their success.

The Chapter Excellence Award (CEA) was launched to recognize the success of those Chapters who have excelled in providing a quality member experience to their members, as determined by Chapter Agreement Compliance, Chapter Health Rating and membership growth. Specifically, the levels and qualifications for receiving a CEA are as follows:

  • Platinum Chapter Excellence Award – Full compliance with Chapter Agreement, a 93% or greater CHR and at least 3% membership growth as of August 31.
  • Gold Chapter Excellence Award – Full compliance with Chapter Agreement, a 85% or greater CHR and positive membership growth as of August 31.
  • Silver Chapter Excellence Award – Full compliance with Chapter Agreement, a 78% or greater CHR and not more than 2% loss of membership as of August 31.
  • Bronze Chapter Excellence Award – Full compliance with Chapter Agreement, a 70% or greater CHR and not more than 4% loss of membership as of August 31.



Quick Links

Chapter Leaders Blog
Chapter Leaders Webinars
Cohorts Calls
IFAPAC Chairs Meetings
Grassroots Chairs Meetings