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CHAPTER PLAYBOOK

Key Competencies


Change Leadership:
 Manages, leads and enables the process of change and transition while helping others deal with the impacts.

Coaching, Mentoring and Empowerment: Conveys confidence in ability of others to be successful, especially with new and challenging tasks; allows volunteers or staff freedom to decide how they will accomplish their goals and resolve issues; and supports growth through feedback, instruction and encouragement.

Project Management: Structures tasks and directs others’ work on projects and programs.

Relationship Building: Builds constructive working relationships characterized by a high level of acceptance, cooperation and mutual respect.