Together We Can Take on Anything.

The VP of Member and Chapter Services, Corey G. Mathews, CAE, provides leadership of the Member & Chapter Services Team, including management of the Field Leader Experience (FLEX) Team and the Chapter Quality Committee (CQC), as well as support of the Membership Committee through management of membership metrics, as well as the retention and reactivation efforts; assurance of a quality Member Experience through customer service, maintenance of member records, and reporting; provision of Chapter Management through the acquisition and management of NAIFA Chapter clients; and the delivery of Chapter Services through outreach, support, and training for all NAIFA Chapters through the Chapter Coaching Program that effectively benchmarks and improves Chapter success.

Email: cmathews@naifa.org
Phone: 703-770-8404

The Director of Chapter Services, Justi Folladori, oversees support of NAIFA Chapters and operation of the Field Leader Experience (FLEX) Team and the Chapter Quality Committee (CQC). Justi maintains the Chapter Playbook and develops best practices models for Chapters. In addition, Justi supervises the Chapter Services Coordinator and the Chapter Coaching Program.

Email: jfolladori@naifa.org
Phone: 703-770-8410

For all NAIFA Chapters, managed and non-managed, the Chapter Services Coordinator, Kaila Wilson, works closely with Chapter Executive Directors and volunteer Chapter leaders to coordinate day-to-day Chapter operations and implement Chapter programs and services, as well as assist with managing assigned NAIFA member and Chapter programs and services.

Email: kwilson@naifa.org
Phone: 703-770-8425